Play Responsibly at hhbd
Sports and casino betting is enjoyable when it stays within control. hhbd believes every player has the right to play safely and with awareness. On this page you can learn how to set your own limits, recognise warning signs, and get help when needed.
When does betting become a problem?
Most people bet for entertainment and enjoy the experience within their budget. In some cases, however, betting habits gradually turn negative — affecting family, work, or finances. This is not a sign of weakness; it is a behavioural issue that can be addressed.
At hhbd, we want you to stay in control at all times. That is why we provide a number of self-limit tools that you can use from your account at any time. How these tools work is explained in detail on our FAQ page.
If you ever feel that betting is affecting your daily life, do not wait — reach out to our 24/7 live chat or email support. Our team is always ready to assist you in both Bengali and English.
Before using hhbd's services, you should carefully read our Terms and Conditions. Betting limits, account closure rules, and all responsible gaming policies are clearly set out there.
Tools for Setting Your Limits
Using the tools below on hhbd, you can control your playing time, spending, and frequency yourself. Log in to your account to activate or change any of them at any time.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Lowering the limit takes effect immediately; raising it requires a set waiting period.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, you will be logged out automatically and reminded to take a break.
Account Time-Out
If you want to give yourself a short break, temporarily close your account for a set number of days — from 24 hours up to 6 weeks.
Self-Exclusion
If you feel you need a longer break, activate self-exclusion. During this period you will not be able to access your account or place bets in any way.
Loss Limit
Decide in advance how much you can lose in a week or a month before you stop betting. Once the limit is reached, your account will pause automatically.
Contact Support
If you have trouble activating or changing any tool, let us know via 24/7 live chat or email — we will assist you promptly.
Recognise the Warning Signs
If any of the following applies to you or someone close to you, it is time to seek help.
You are spending more on betting than your budget allows and placing more bets to try to recover losses.
You are hiding your betting habit from family or friends, or lying about it.
You are putting betting ahead of work, study, or family responsibilities.
You feel restless, angry, or uncomfortable when you cannot bet.
You are borrowing money to bet or cutting back on essential expenses.
You have tried repeatedly to stop betting but have not been able to.
Protecting Minors
To open an account or take part in any betting activity on hhbd, you must be 21 years of age or older. Your identity is verified at registration, and additional verification may be requested at any stage.
If minors are present in your home, keep your devices password-protected. Never share your hhbd account password with anyone, and do not leave your device unattended while logged in.
Parental control software is available on the market to manage children's and teenagers' internet use. Installing these will prevent minors from accessing online gaming or betting sites.
Keep Betting as Entertainment
Betting should never be thought of as a way to earn income. It is a form of entertainment, much like spending money to watch a film or attend an event. So before you play, decide in your mind that this money is being spent on entertainment — without any expectation of getting it back.
A few simple habits will help you stay in control:
- Set a fixed budget before you play and stick to it.
- Do not try to chase losses out of emotion after a losing streak.
- Avoid betting when drinking alcohol or under stress.
- Take regular breaks and spend time on other hobbies and social activities.
- See a win as good fortune, not as a guaranteed result of strategy.
Where Can You Get Help?
If you are experiencing problems, do not try to deal with them alone — reach out to someone close to you or seek professional support. The following options are available to you.
hhbd Live Chat
Our support team is available 24/7 in Bengali and English. Contact us instantly via live chat to activate self-exclusion or any other limit.
Email Support
If you would like to send a written request for account limits or exclusion, contact us by email. Support email: [email protected]
Family and Friends
Talk openly with the people close to you. They are best placed to understand and support you. You do not have to carry this alone.
Professional Advice
Seek help from a psychologist or counsellor. Professionals who work with behavioural addiction can provide effective solutions.
If you activate self-exclusion, you will not receive any promotional messages from hhbd during that period. To reactivate your account after the exclusion ends, you will need to contact the support team. Our Privacy Policy explains in detail how your information is kept secure.