hhbd Privacy Policy

1 Definitions and Scope

In this document, "hhbd", "we", or "platform" refers to the website https://hhbdapk.cam and all its associated services. "User", "you", or "member" refers to any person who is registered on or using this platform.

"Personal data" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, date of birth, payment information, and device-related information.

This privacy policy is intended for Bangladeshi users and applies within Bangladesh. By opening an account on hhbd, you confirm that you have read and agreed to this policy.

2 Data Collection

2.1 Data Collected at Registration

When creating an account on hhbd, you provide the following information:

• Full name and username
• Mobile number and email address
• Date of birth (for age verification)
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

2.2 Data Collected Automatically While Using the Service

When you use the platform, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Login and logout times
• Betting and gaming activity history
• Deposit and withdrawal transaction details

2.3 Data Provided During Contact

When you contact hhbd support via live chat or email, the details of that conversation are also stored securely — for the purpose of improving service quality and resolving disputes.

3 Purpose of Data Use

hhbd uses collected personal data only for the following purposes:

• Account creation, management, and age verification
• Processing deposits, withdrawals, and transactions
• Preventing fraud, money laundering, and unauthorised access
• Personalising your platform experience according to your preferences
• Managing bonuses, cashback, and VIP benefits
• Diagnosing and resolving technical issues
• Meeting legal obligations and complying with regulatory requirements

4 Sharing Data with Third Parties

We treat the privacy of your data with the highest importance. Data may be shared only in the following specific circumstances:

4.1 Service Partners

Partners engaged for payment processing (bKash, Nagad, Rocket, Upay, bank partners) and technical services receive only the data necessary within the scope of their work. They operate under hhbd's guidelines and may not use the data for their own purposes.

4.2 Game Software Providers

Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios may receive limited data for technical integration. This data is used solely to ensure game functionality.

4.3 Legal Obligations

hhbd is legally required to provide data in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we provide only the minimum necessary information.

4.4 Business Restructuring

In the event of a company restructuring, merger, or acquisition, your data may be transferred to new ownership. In that case, the new entity will also be bound by the terms of this privacy policy.

5 Cookies and Tracking Technologies

hhbd uses cookies and similar technologies to run the platform properly. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security, and keep the platform's basic functions running. Disabling them will prevent parts of the site from working.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and game preferences. They make your experience more convenient.

5.3 Analytical Cookies

These cookies are used to analyse which parts of the platform receive the most visits and how users navigate. This information helps improve service quality.

You can delete or block cookies at any time from your browser settings. However, disabling certain cookies may mean you cannot access all features of the platform.

6 Data Security Measures

hhbd has data security measures in place at both technical and organisational levels:

• SSL Encryption: All connections on the website and mobile app are encrypted with SSL technology, keeping data transmission secure.
• Password Hashing: Your password is not stored directly — industry-standard hashing methods are used.
• OTP Verification: OTP verification during login and transactions adds an extra layer of security.
• Firewall and Intrusion Detection: Multiple layers of protection are active at the server level.
• Access Control: Only authorised staff can view data, within strict limits, and all access is logged.
• Regular Security Reviews: The platform's security measures are reviewed and updated regularly.

However, no data transmission over the internet is entirely risk-free. Use a strong password for your account and never share it with anyone.

7 Data Retention Period

hhbd retains data only for as long as necessary:

• Active Account: All data is retained for the entire period the account remains active.
• After Account Closure: Data may be kept for a defined period as required by legal obligations, dispute resolution, and fraud prevention.
• Transaction Data: Records of financial transactions are retained for a set period within legal limits.
• Deletion Requests: Where there is no legal obligation to retain it, unnecessary data will be deleted upon your request.

8 Your Rights

You have the following rights over your own data on the hhbd platform:

• Right to Access: You may request to know what data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete data.
• Right to Deletion: In certain circumstances, you may request deletion of your personal data, though this may not apply where legal obligations exist.
• Right to Object to Processing: In certain cases, you may object to the processing of your data.
• Right to Portability: You may request your data in a readable format.

To exercise these rights, contact the hhbd support team via live chat or email. We will respond to your request as soon as possible. Your rights and options regarding responsible gaming are also detailed on our Responsible Gaming page.

9 Protection of Minors

hhbd strictly prohibits persons under the age of 21 from registering or using the service. Providing a date of birth at registration is mandatory, and age may be verified through an identity document when required.

We do not knowingly collect any data from minors. If it comes to our attention that a minor has created an account, that account is immediately suspended and all associated data is deleted.

10 Policy Changes

hhbd reserves the right to update this privacy policy as needed. For significant changes, you will be notified in advance via your registered email or a platform notification.

Continuing to use hhbd after a revised policy is published will be taken as your agreement to the new policy. Check the policy date — it indicates the most recent version in effect.

To learn more about us and understand hhbd's values, you can read the About Us page, which describes the platform's goals and services.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, contact us directly through the following:

• Live Chat: Available 24/7 in Bengali and English on the platform
• Email: [email protected]

We generally respond as quickly as possible. You may also find answers to common questions on our FAQ page.